Having said that, us carrying out exchanges by way of 3rd party expert services would not imply we forfeit our responsibility for the exchange. For those who operate into any problems throughout the exchange, just Permit our support group know and we'll assist you to out during the shortest time probable.
For those who’re the victim of theft so you suspect that stolen resources are actually transferred to some ChangeNOW deposit handle, you must open a support ticket and provide us with the next info:
Yes – the sender along with the receiver on the cash do not have to generally be exactly the same person. Use this to transform automatic deposits instantaneously and receive the funds straight within your focus on currency.
Additionally, all your exchange history is saved in the Professional account – sign on and track you transactions easily.
Remember to Observe that the transaction is likely to be stopped once the buying and selling phase, dependant upon the time the report about stolen cash was acquired. In these types of situations, we will be able to return the funds from the asset to which the exchange was created (to-currency).
A set rate copyright exchange is definitely an exchange carried out at exactly the same level which is displayed to the customer at first of the exchange, no matter subsequent amount fluctuations.
In case a consumer submits a Phony set of paperwork, the KYC/AML course of action is considered unsuccessful as well as deposited funds are then refunded on the tackle (or addresses) the deposit was produced from, subtracting the network charges, within just 24 hrs.
In such a circumstance, be sure to Speak to our assistance team at [e mail protected]. We're going to do our best to refund you inside 24 hrs. Even now, we really need to warn you that in certain extremely rare situations there may be no probability of getting the resources back again.
Inside the exchange interface, you will notice two dropdown menus. The 1st dropdown is for choosing the copyright you need to exchange (the 1 you happen to be supplying). The second dropdown is for choosing the copyright you ought to obtain (the a person you might be getting in return).
Benefit from the ChangeNOW magic. We are going to obtain the very best exchange charge, swap your belongings, and deliver them again to you in a few minutes.
This element is introduced to you by Changenow our associates Guardarian, Simplex, Transak. The network service fees are applied as typical based on the forex.
Following the exchange is processed, the obtained copyright will likely be credited in your NOW Wallet harmony. You could perspective the transaction information inside the transaction history segment from the app.
Your card ought to comply with the necessities of our purchase service provider, Simplex: the cardboard needs to be issued by VISA or MasterCard.
If there is sizeable evidence that means the funds were being certainly stolen, ChangeNOW will do its finest to temporarily freeze the assets. Throughout the process, the police or Regulation Enforcement have to supply us having a report on the ongoing case within fourteen days When you submitted a support ticket.